While this is a new machine (introduced in may 2002 if I recall), this machines fits in the same family as typical PC server. Products like the x335 or x345 are typical rack unit with 1 or 2 P4 processors. But the x440 is really a different beast and it shows: Support people in general have never seen it.

When you call for support, this generally goes like this:

• First phone call
• Second phone call
• Third phone call (and more)
• Fourth phone call